Privacy Policy

1. Introduction

BSRP ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our FiveM server, website, Discord community, and related platforms.

By using BSRP services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide when using our services:

Account Information: Username, email address, Discord ID
Profile Information: Display name, avatar, bio, preferences
Application Data: Information submitted in staff, department, or whitelist applications
Communications: Messages sent to staff, support tickets, feedback
Payment Information: Processed through third-party payment providers (we do not store card details)

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

Game Data: FiveM identifiers, Steam ID, IP address, playtime, in-game actions
Technical Data: Device information, browser type, operating system
Usage Data: Pages visited, features used, time spent on server
Log Data: Server logs, chat logs, administrative actions

2.3 Discord Integration

When you link your Discord account, we may collect:

Discord user ID, username, and discriminator
Discord avatar and profile information
Server roles and permissions
Messages in monitored channels (for moderation purposes)

3. How We Use Your Information

We use collected information for the following purposes:

Service Operation: To provide, maintain, and improve BSRP services
Account Management: To create and manage your account
Authentication: To verify your identity and prevent unauthorized access
Communication: To send important updates, announcements, and respond to inquiries
Moderation: To enforce rules, investigate violations, and maintain community safety
Analytics: To analyze usage patterns and improve user experience
Security: To detect and prevent fraud, abuse, and security incidents
Legal Compliance: To comply with legal obligations and protect our rights

4. Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this policy:

Active Accounts: Data retained while account is active
Inactive Accounts: May be deleted after extended inactivity (typically 12+ months)
Ban Records: Retained indefinitely for security and moderation purposes
Server Logs: Retained for 90-180 days for moderation and troubleshooting
Financial Records: Retained as required by law (typically 7 years)

You may request deletion of your data by contacting us, subject to legal and operational requirements.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share data with third-party service providers who assist in operating our services:

Hosting providers (for server and website hosting)
Payment processors (for handling donations/purchases)
Discord (for authentication and community features)
Analytics services (for usage analysis)

5.2 Legal Requirements

We may disclose information if required by law or if we believe it's necessary to:

Comply with legal obligations, court orders, or government requests
Protect our rights, property, or safety
Prevent fraud, abuse, or illegal activity
Enforce our Terms of Service

5.3 Business Transfers

If BSRP is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

Encryption of sensitive data in transit and at rest
Secure authentication methods
Regular security audits and updates
Access controls limiting staff access to personal data
Secure hosting infrastructure

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You may request a copy of your personal data we hold about you.

7.2 Correction

You can update your account information through your profile settings or by contacting us.

7.3 Deletion

You may request deletion of your account and associated data, subject to certain exceptions (e.g., ban records, legal requirements).

7.4 Objection and Restriction

You may object to or request restriction of certain data processing activities.

7.5 Withdrawal of Consent

If we process data based on consent, you may withdraw consent at any time.

To exercise these rights, contact us through our Discord ticket system.

8. Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Required for basic functionality (e.g., session management, authentication)
Analytics Cookies: Help us understand how users interact with our services
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

9. Third-Party Services

BSRP integrates with third-party services that have their own privacy policies:

We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

BSRP services are not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

By using BSRP services, you consent to the transfer of your information to the United Kingdom and other countries where we operate.

12. UK GDPR Compliance

For users in the United Kingdom, we comply with the UK General Data Protection Regulation (UK GDPR). Our lawful bases for processing include:

Contract Performance: Processing necessary to provide services
Legitimate Interests: For security, fraud prevention, and service improvement
Legal Obligations: To comply with applicable laws
Consent: For certain optional features or communications

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on this page. We will notify you of material changes through:

Discord announcements
Website notifications
Email (if applicable)

Your continued use of BSRP services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Discord: Join our Discord and open a ticket
Data Protection: Contact staff via Discord ticket system